property owners
Let's Work Together
If you are an experienced holiday let owner you will know how important it is to work with a management company who understand the needs of this complex industry. We are experienced owners ourselves with a drive to provide outstanding service for our clients and guests alike
However, it may be the case that you are at the beginning of your property investment journey, and that is absolutely fine! We are here to help you all the way
Our approach to management is modular. We will not be imposing overbearing contracts on you, but rather take the time to understand what you need us to help you with and seamlessly integrate our services with your existing workflow
Our services:
Our Ethos
We launched Share the Moments because of our previous somewhat challenging experiences as clients of other management companies. We soon realised there was huge scope to offer a substantially better service ourselves!
Our pledge to you, our client, is that we will always deal with you fairly, transparently, and with respect. We will always do our very best to look after your guests and your property, and will act in your best interest at all times. Below are a few of the issues we have encountered and our methodology of addressing each one
The Issue: Being heard and understood by the right person when there is a problem
Our solution: All of our clients will have a named business development manager (BDM) who will be the primary contact for any issues experienced. Furthermore they are here to advise on developing your business to maximise revenue while ensuring guests are happy, comfortable, and safe
The Issue: Restrictive and overbearing contracts
Our solution: We have found some holiday letting companies will insist on you signing long contracts, and in some cases even restrict when and how often you can stay in your own property! We offer easy-in/easy-out contracts with just one month notice required to terminate. We do not believe in restricting the use of your own property. You are free to enjoy it as and when you like. We only ask you to use good judgement and make it available as much as possible in the high season when you will earn most of your revenue
The Issue: Inexperienced staff dealing with owners and guests
Our solution: Our BDMs have knowledge gained on the ground and are seasoned in all aspects of holiday let management. As well as being experienced holiday let managers we are also holiday let owners ourselves and used to dealing with issues from both perspectives, giving us a unique insight into this sector
FAQs
We will send you a report, usually on the last day of each month showing how your property has performed. We will transfer your payment by BACS to your nominated bank account on the same day as the report is sent
There is no simple answer to this question, but the choice is yours. It depends on several factors like owner preference, and the expectations of your typical guest. Especially in rural and coastal areas it is likely you will receive more bookings if you allow pets. You can always charge a damage deposit to cover any potential pet-related damage, and in some cases perhaps an enhanced nightly rate
You are free to cancel your contract with us giving just one month notice at any time
Yes, of course! It is after all your property, and you should be able to enjoy it with your friends and family. Unlike a lot of the other management companies, we do not restrict owner stays. We would however advise you to limit how often you stay, especially in the high season months when you will be making most of your revenue
What happens next???
If you like the idea of working with us, the next step is to get in touch with us for an informal chat. No pressure, no sales waffle, that is not our style
Share the Moments Ltd directors Alan and Rachel would love to meet you and discuss how we can work together