CONTRACT

When you make a booking with Share the Moments Ltd you enter into a contract for which the following terms & conditions apply:

BOOKINGS

The booking will be accepted, and the contract will apply when we issue an email to you confirming your booking. You may make a booking by contacting us directly by sending an email to [email protected]. Bookings must be made by persons over 18 years old

In all circumstances, the Contract of Letting is between you as a guest and Share the Moments Ltd. This agreement is made on the basis that the property is to be occupied by you for a holiday/of a temporary nature (as
mentioned in the Housing Act 1988 Schedule 1 paragraph 9 or similar legislation in other jurisdictions) and that you acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends

PAYMENTS & REFUNDS

We accept payment by electronic bank transfer or credit card. Cheques are not an acceptable method of payment. Once we have confirmed the booking to you a minimum administration fee of £49.00 is payable for all changes to the booking. Bookings made within 30 days of your holiday start date must be paid for in full, including any additional charges and security deposit. Upon payment of the deposit, you will remain liable for the full holiday rental when due if this has not already been paid. For a booking made more than 30 days before your check-in date, a deposit of 10% of the total rate is payable with the remaining balance being due a minimum of 30 days prior to your check-in date. If payment of the full balance is not made on or before 30 days before the check-in date we reserve the right to cancel the reservation & retain the deposit. No refunds will be provided for a cancellation of the reservation after payment has been received

CANCELLATION

If you should need to cancel the booking for any reason you must notify us via the email address stated in these booking conditions If you should cancel more than 30 days before your arrival, you will be refunded your deposit in full. Cancellations inside of 30 days will be liable for 100% of the booking value and we reserve the right to keep the full balance. Should you wish to cut short your holiday before the end of the rental period no refund shall be given for the period during your rental period where you do not occupy the property

RENTAL PERIOD

The rental period commences, unless otherwise notified, at 4:00pm on the day of arrival and terminates at 10:00am on the day of departure

USE OF PROPERTY

You agree that the number of people staying at the property you are booking will not exceed the number of guests stated for that property on our website sharethemoments.co.uk. You agree that the property will be used for personal and domestic purposes only. You shall not use the property for any commercial purpose. We reserve the right to terminate without notice and without refund for a breach of this condition. You agree that the property will not be used for any activity or in such a way as to cause a nuisance or annoyance to neighbours of the property

CARE OF PROPERTY

You and all members of your party agree to keep the property
and its contents in the same condition and repair as found on your arrival.
Please refer to the property’s inventory for a list of all items included in
the property. If either you or any of your party by act or by omission
cause damage to the property and or its contents, you agree to pay us upon
written demand any reasonable costs incurred in making good any such loss or
damage. Please note charges will be made for any damage to the
property or its contents or if any additional cleaning costs are incurred. Fake
tan, hair dyes & henna products are not permitted to be used in the
property and any costs associated with extra cleaning/replacement by any of
these will be taken from your authorised security deposit provision. You must ensure that the property is left in a reasonable,
clean and tidy state on your departure. We may charge you for the cost of any
additional cleaning should this be deemed necessary

DAMAGE DEPOSIT/DAMAGE DEPOSIT WAIVER

PROPERTY KEYS

All keys must be returned to the key safe on the departure date. If you lose a set of keys, we will deduct the cost of the replacement from your security deposit

SMOKING/DRUG USE

You or your party are not permitted to smoke in any part of the property. If it is evident that smoking has occurred during your stay, you may be required to vacate the property and forfeit the remainder of your holiday. At the departure date no sign of smoking shall be evident at the property, otherwise a charge may be made to rectify the issue by the effects of members of your party smoking up to and including liability for the cost of cancelling all or part of any subsequent bookings if the property has been rendered uninhabitable. For the avoidance of doubt, smoking includes all tobacco products, and all electronic vape/e-cigarette type products. The use of illegal drugs are not permitted in any of our properties

PETS

Pets are permitted at our properties providing we have been made aware at the point of booking. Please check with us before booking

COTS & HIGH CHAIRS

All baby equipment, bedding & linen must be provided by you

BED LINEN & TOWELS

Clean bed linen will be provided at the start of your stay. No change of bed linen will be provided except where the duration of the rental is for two full weeks or longer in which case a weekly change of bed linen will be provided upon request. Bath sheets and hand towels are provided for you and each member of your party plus tea towels and bath mats. A charge will be deducted from the security deposit in respect of each towel lost or damaged

RUBBISH & RECYCLING

You are required to place refuse/recycling in the appropriate place to await collection in accordance with the instructions provided. Please notify us should a collection be missed

WIFI

We provide WiFi for our guests. However, no warranty is given as to the speed of the WiFi service nor its reliability. The WiFi service is provided with the expectation that speeds/data allowance may be limited, and no compensation will be given as a consequence of slow speeds/over consumption of data usage. WiFi may not be available at all times and is provided for pleasure and not business purposes. Bookings cannot be accepted if they are reliant on the provision of uninterrupted and unlimited provision of WiFi

ACCESS

You or your party must allow us access to the holiday property at all reasonable times and in the case of emergency at all times with or without you or your party being present. This is to enable maintenance work to be carried out, visits to allow us to comply with all relevant statutory requirements and the requirement of all regulatory bodies to which we belong. We shall be allowed access to the property at any reasonable time during any holiday occupancy, In all non-emergency situations we will give advance notice should we need to enter the property

PERSONAL BELONGINGS/LOST PROPERTY

We do not accept any liability in relation to any damage to, or loss of your personal property and belongings except where such damage or loss is caused by our negligence. It is your responsibility to ensure that you have adequate holiday insurance cover. Lost property will be held for a period of 14 days from the departure date. Items will be returned to you if requested & you will be asked to cover the cost of postage & packing. We do not accept responsibility for the safe carriage of any items returned

HEALTH & SAFETY

For your safety it is important that you read and adhere to the important information provided within the property. This information includes Fire Safety Notices and evacuation procedures as well as other information regarding appliances. We have ensured the property is reasonably safe for the purpose of our guests’ needs however each guest has a duty of care to take care of his or her own safety. Please ensure that you use the facilities safely & responsibly

HOT TUB USE

Some of our properties have the benefit of a hot tub for our guests. If there is a hot tub at the property where you are staying, it is a condition of booking that you read and adhere to the guidance rules before using the hot tub. These rules are in place for the safety of you and your family. The rules are posted on a sign by each hot tub

All of our hot tubs are emptied and deep cleaned after every check out. If the water is contaminated during your stay and by the owner’s judgment requires emptying for hygiene or safety reasons, the drain, clean, and refill charge is £150. We reserve the right to make checks on the hot tub during your stay, however we will not require access inside the property to facilitate these checks, in order to minimise any disruption

COMPLAINTS PROCEDURE

Should you need to raise a complaint during your stay, please contact us straight away to allow us the opportunity to investigate. Please give full details via email and we will ensure that your complaint is dealt with quickly and efficiently. Under no circumstances will compensation be made for complaints raised after the holiday has ended if the guest has not informed us of their complaint nor given us the opportunity to resolve the issue during their holiday

LIABILITY & COMPENSATION

We cannot accept responsibility or pay compensation for failure to perform any of our obligations if such failure results from events, circumstances, or causes beyond our reasonable control, such as breakdown of appliances, plumbing or wiring, loss of internet access, neighbouring building works, interruption of utility services or invasion by pests. We shall have no liability for any death or personal injury unless this results from our negligence

Please read these conditions carefully. All reservation
requests are considered to be an acceptance of these conditions.

Our email: [email protected]