1. Introduction

Share the Moments Ltd (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you use our holiday letting services, including our website, mobile applications, and any other services provided by us (collectively, the “Services”).

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Contact Information: Name, email address, phone number, and postal address.
• Identification Information: Passport or ID details, nationality, and date of birth.
• Payment Information: Credit card details, billing address, and other payment-related information.
• Booking Information: Details about your booking, including dates, property details, and special requests.

2.2 Non-Personal Information

• Usage Data: Information about how you interact with our website, such as IP address, browser type, and pages visited.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Booking and Reservations: To process and manage your holiday bookings and reservations.
• Communication: To contact you regarding your booking, respond to inquiries, and send you relevant information.
• Payment Processing: To process payments and provide receipts or invoices.
• Personalization: To customize your experience and provide tailored offers or services.
• Compliance: To comply with legal obligations, such as tax reporting or identity verification.
• Marketing: With your consent, to send you promotional materials and special offers. You may opt out at any time.

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party companies that provide services on our behalf, such as payment processing, customer support, and property management.
• Legal Requirements: Authorities or other parties when required by law, such as for compliance with legal processes or in response to government requests.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal data and obtain a copy of it.
• Correction: Request correction of any inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to certain conditions.
• Objection: Object to the processing of your data for direct marketing purposes.
• Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [email protected].

8. International Transfers

Your personal information may be transferred to, stored, or processed in countries outside your country of residence. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which it is processed.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete it as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Share the Moments Ltd
19 Southend Road, Gateshead, NE9 6XR
[email protected]
07982 137101